Author

Michael Redbord

Michael Redbord built HubSpot's support and service teams, working with customers for over 8 years. Now, he is the General Manager of HubSpot's newest product line, Service Hub, where he takes learnings from his experience to help HubSpot customers grow better with exceptional service.

Blog articles

User research

How to create customer satisfaction survey questions to master your market [with examples]

Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you.

So how do you know what they’re thinking? You have to ask!

Michael Redbord

User research

How to create customer satisfaction survey questions to master your market [with examples]

Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you.

So how do you know what they’re thinking? You have to ask!

Michael Redbord

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