PRODUCT / RECORDINGS
See what your users see
Recordings are playbacks of users scrolling, moving, u-turning, and rage clicking on your site.
From entry to exit, you can reliably map the user’s full experience.
1.7 billion new sessions are recorded in Hotjar every year
Discover your next great idea
Looking for inspiration? Spend five minutes watching real users in your product and you’ll uncover opportunities to improve.
Prioritize what to build next
Don’t let internal opinions dictate your roadmap. Use recordings to gather reliable evidence of real user experience to determine what to build.
Get buy-in for your suggestions
Numbers are easy to ignore—but recordings aren’t. Kick start your next project with recordings to get everyone—from engineers to execs—on the same page.
Three other features available on every Hotjar plan
Recordings are powerful alone, but even better when used alongside these features.
Visualize user behavior
Heatmaps visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.
Discover how users feel
A real-time suggestion box on your site where users express frustration or delight about individual parts of a page. Get direct feedback in-the-wild across your site or product.
Hear from your users
Create and use targeted surveys to get a better understanding of your users. Send surveys to users in the moment (not weeks later) to validate your ideas in real time.
Here's how others use Recordings
“I clearly remember doing a presentation for my boss’s boss. I showed him a Hotjar Recording of a live user session. In it, you could see the user’s frustration—they were moving their mouse wildly and clicking and nothing was happening. Being able to give that outside perspective was great.”
“Every time I make a significant change on my site I jump into Recordings. Numbers might reveal if something has gone wrong, but Recordings will tell me why.”
“With Hotjar Recordings, I saw that people were getting confused. These are problems that I might not have considered—but Hotjar doesn’t lie. I could see that these customers were struggling.”
“My favorite tool is the Recordings. They provide such an amazing behind-the-scenes look at your website visitors and how they consume your content.”
“One day we noticed a huge drop in conversions from our signup page. Using Recordings, we discovered that the autocomplete feature was broken, so we fixed it and conversions went back up immediately.”
“Our developers don't talk to customers. Showing them Hotjar Recordings of user sessions makes them empathetic when our users stumble.”
“Hotjar really empowers you to see exactly what your users are doing, how they’re feeling and ultimately their reactions to the changes you make.”
A few more reasons to try Recordings
365 days of storage
We’ll store your recordings for one year so you can compare user behavior over time.
Rage clicks & u-turns
Recordings automatically identify when a user rage clicks or u-turns, helping you spot issues.
Compare sources of traffic
Do visitors from paid ads act differently to direct traffic? Filter recordings by referrer URL to find out.
Share, comment, & export
Send recordings using a public link, tag a teammate in the comments, or export to Slack.
Built with privacy in mind
Our privacy features protect you and the people who visit your site.
No limits on the number of Hotjar users. Share recordings with anyone on your team.
The beginner's guide to recordings
A complete guide to website recordings with chapters about getting started, case studies, practical examples, and FAQs.