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Customer satisfaction (CSAT) / NPS® survey template

Discover if your customers are satisfied with your product or service.

Customer satisfaction & NPS®
Product feedback

Last updated

19 Oct 2021

Get started with this template today.

With this survey, you'll learn:

  1. The challenges your product must solve

  2. Your audiences’ existing tech stack

  3. The features your audience values

  4. The pain points they have

Make it your own:

  • Tweak each question in the template or add your own

  • Change the color scheme

  • Remove Hotjar branding (with Scale and Business plans)

  • Pick between full screen, pop-up or external link Surveys

Set up the customer satisfaction survey in seconds

Getting started with the customer satisfaction survey is fast and easy. Start by clicking the ‘Get started with this template’ link at the top of the page. 

Once you’ve pressed that you’ll be asked to create an account and verify your email. 

After you’re verified, you’ll be taken straight to the survey template which will be ready for you to send out to customers to start collecting insights. 

However, you’ll also have the option to install the Hotjar tracking code on your site. This tracking code will allow you to host the survey live on your site rather than via an external URL. This might be useful if you want to show the customer satisfaction survey to users on a certain page. It’ll also mean you’ll be able to access all four of the Hotjar features.

Don’t worry, installing the tracking code won’t slow your website down. And it doesn’t cost you anything (our free plans are free forever). So, to set up your full Hotjar account and install the tracking code, follow these steps.


Get started with this template today.