3 ways we used website recordings to find user issues - Pedro Bjorn
In this talk, Pedro Björn from Sportamore explains using session recordings to find user issues. What Pedro covers:
How to use recordings to find irrelevant functionality and content
What 'unusual' behavior looks like
Why recordings help understand what people do or don't do on a site
Finding bugs that slip through the cracks of usability testing
What your dog can teach you about UX - Roger Dooley
In this talk, Roger Dooley talks about UX and customer experience... using his dog as an example. What Roger covers:
How friction changes consumer behavior
Why we need to take laziness into account when designing experiences
If your customers have an easier choice, they will take the easy path
